Exchanges & Returns
If for any reason you are not completely happy with your Hometown Pride Frames or Clothing, please let us know so we can make it right! Keeping our customers satisfied is a priority of ours. Please read below for instructions and information regarding our policies on exchanges and returns.
Exchanges: All items that are in a new, unworn condition (not washed) are eligible to be exchanged. Please be aware that you will need to ship the item(s) back to us- we do not provide return shipping labels. Your exchange will be issued once the product(s) have arrived back to our fulfillment center and inspected to ensure condition is still new. We will cover the shipping cost on the exchanged item(s) back to you. If you decide to add more item(s) to your new order, you will only have to pay for the cost of those additional items. There is no time limit to initiate an exchange.
Returns: All items that are still in a new, unworn condition (not washed) are eligible to be returned for a full refund of the cost of the item(s). Please be aware that you will need to ship the item(s) back to us- we do not provide return shipping labels. Your refund will be issued once the product(s) have arrived back to our fulfillment center and inspected to ensure condition is still new. There is no time limit to initiate a return.
If you purchased clothing for a fundraiser and wish to do a return, the maximum you can get back is 70%. The 30% will have been paid to the fundraiser already and cannot be returned.
Instructions on Initiating an Exchange or Return: Please start the process by emailing us at firstname.lastname@example.org. In the email please indicate whether you are making an "Exchange Request" or "Return Request" in the subject line, along with your order number; i.e. Exchange Request for Order Number 1130. If you do not know your order number, please try to provide a description of the specific items you are inquiring about. Once you have completed and submitted the email, you will receive a response email within 24 to 48 hours with full instructions, including our return shipping address.