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Terms and Conditions

 Hometown Pride

We are a small business that strives to make high quality products and sometimes that means it takes a little while to have ready to mail.  All of our products are made when ordered. We don't have a warehouse full of stock waiting to be shipped. So when you place your order, know that you are supporting a local business, and also a young family. If you are looking to order something that is mass produced outside of Canada, that ships the same day or next business day, then this is not the shop for you. But remember, we are always striving to have orders completed as soon as possible and in the mail to our customers.

Clothing:

All of our clothing is printed in house by our staff. We only order garments once a week to save on shipping cost to receive the garments from all over Canada.  This way, we can pass on the savings to you. So depending on when you order, it may be up to 2-3 weeks to have your products ready to mail.

Frames:

All frames are custom made when ordered. We source the materials ourselves from different parts of Atlantic Canada and handcraft the frames.  This takes time.  We try to have your frame ready to mail in approx 10-14 days from the date you ordered. 

Cake Toppers:

All our cake toppers are made custom when ordered. Production time varies depending if we have the colour in stock that you are looking for. Typically we can have them ready to mail in approx 2-3 business days. 

Shipping Cost & Times:

**Update Nov 15 2018** Due to the Canada Post Strike, we cannot guarantee delivery before Christmas.  Shipping times may be longer then expected**

Orders over $75 will have free shipping anywhere in Canada & the USA

Once your order is ready to mail, it will take approx 8-10 business days for delivery depending on your location.  Please contact us before placing your order if you need it sooner.

You will receive a notification when your order is ready to mail.

We always strive to have your order done as soon as possible.  But sometimes due to circumstances beyond our control, it may take a little longer.  But we are doing our best to have it to you in a timely manner.

Exchanges and Returns:

You can read our exchange and return policy HERE. It basically says you can return or exchange at any time but you will be responsible to return the item to us at your own expense.

If you have any questions about this please email us at info@hometownpride.ca